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We are looking for an organized, proactive, and highly communicative professional to join a Florida-based property management company as an Operations & Customer Service Assistant.
This is not a traditional call center position. You will work closely with a team of professionals to support the day-to-day operations of a property management portfolio. The role combines customer service, phone communication, administrative support, coordination, and follow-up.
Why join us?
Full-time position: Monday–Friday, 8 AM–5 PM Florida time
40 hours per week
100% remote
Competitive compensation in U.S. dollars
Performance bonuses
Christmas bonus
Flexible PTO policy
U.S. holidays
Career growth opportunities
Ongoing training and professional development
Stable, long-term opportunity working directly with an international company
What you’ll do
This is an opportunity for someone who enjoys working with people, solving problems, staying organized, and keeping things moving. You will have exposure to U.S. property management operations and work directly with an experienced operations team. Your responsibilities will include:
Communicate with residents, vendors, and internal teams by phone, email, and text
Handle incoming calls and respond to customer requests professionally
Follow up on service requests and make sure issues are properly documented and resolved
Coordinate appointments, vendors, and property-related services
Maintain accurate records, update systems, and organize information
Track pending tasks and follow up to make sure nothing falls through the cracks
Communicate updates clearly and professionally with different stakeholders
Support the team with additional administrative and operational tasks as needed
What we’re looking for
Fluent English and advanced writing skills
Bachelors Degree in Business, Marketing or a related field
Excellent phone communication skills and confidence speaking with customers
Previous experience in customer service, call centers, sales, operations, administrative support, or a similar role
Strong organization and follow-up skills
Ability to manage multiple tasks and priorities at the same time
Strong attention to detail
Comfortable using technology and learning new software quickly
Professional, reliable, and proactive
Important: This position requires a high level of English communication. You will be speaking with U.S. residents, vendors, and team members throughout the day.
Ready to Join the Team?
If you’re excited about building your career with a U.S.-based company, we’d love to hear from you.
Apply today and tell us a little about yourself, your experience, and why you think you’d be a great fit for the role.
