Peru Process Solutions SRL
Join our team and be part of a US-based law firm that makes a difference from the beginning to the end of the legal process.
The hours for this position are from 8AM to 6PM CST, 5 days a week (including weekends)
Key Responsabilities
– Answer inbound calls from customers reporting new auto accidents.
– Collect essential details for claim setup from various parties, including claimants, policyholders,
attorneys, medical providers, insurance companies, and body shops.
– Accurately enter claim information into internal system (Modotech) and generate the claim.
– Provide reporting parties with claim number, instructions for submitting photos, police reports,
and other relevant documents for review.
– Open claim features for property damage and/or bodily injury based on information provided.
– Upload the FNOL call to the file.
– Generate and send letters of acknowledgment once claims are assigned.
– Translate for adjusters as needed, including status updates or full recorded statements. If a
recorded statement is translated, the phone call must also be uploaded to the claim file.
– Upon receipt of police reports: Update any missing claim information, Mail out any pending acknowledgment letters and ask the assigned adjuster with notes indicating the report is ready and advise of any updates made.
Skills & Qualifications:
– Strong communication and customer service skills.
– Excellent attention to detail and data entry accuracy.
– Ability to handle multiple tasks in a fast-paced environment.
– Understanding and relating to customer frustration.
– Experience in an insurance or claims-related role preferred.
– Bilingual in English and Spanish
Benefits:
-Immediate inclusion into payroll from day one (regular payroll).
-Legal social benefits (CTS, bonuses, profit sharing).
-Career advancement opportunities.
-Potential performance bonuses.
-Paid holidays and vacation time.
